Seventy-two per cent of customer service managers have added or plan to add gig talent to customer service or sales operations within the next two years – that’s according to the new research study by gig customer experience (GigCX) platform Limitless. Continue reading Limitless Finds 72% of Customer Service Managers Have Added or Plan to Add Gig Talent in the Next 2 Years
Daily Archives: March 31, 2022
Sabio Group announces expanded partnership with Google Cloud and Twilio
Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform. Continue reading Sabio Group announces expanded partnership with Google Cloud and Twilio
SecureAppbox Chooses Vonage Video Express to Power Secure Video-Conferencing Platform
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that SecureAppbox, a European cloud service that delivers trusted communications across all borders, has chosen Vonage Video Express to power its SecureMeetings offering. Continue reading SecureAppbox Chooses Vonage Video Express to Power Secure Video-Conferencing Platform
Saudi Airlines Selects Informatica to Transform Customer Experience
Informatica, an enterprise cloud data management leader, announced that Saudi Airlines has selected Informatica to help modernize its data strategy and transform the customer experience to support the region’s ambitious growth targets. Continue reading Saudi Airlines Selects Informatica to Transform Customer Experience
IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets
IgniteTech™, the company “Where Software Goes to Live™,” announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level. Continue reading IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets
99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience
Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses. Continue reading 99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience