HP Inc, announced a definitive agreement to acquire Poly, a leading global provider of workplace collaboration solutions, in an all-cash transaction for $40 per share, implying a total enterprise value of $3.3 billion, inclusive of Poly’s net debt. Continue reading HP to Acquire Poly
Daily Archives: March 28, 2022
Vonage Enhances Video Capabilities for its UCaaS and CCaaS Solutions with its Video API
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced new video capabilities for the Vonage Communications Platform (VCP) as it continues to speed innovation on its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) applications for an integrated communications experience and improved productivity. Continue reading Vonage Enhances Video Capabilities for its UCaaS and CCaaS Solutions with its Video API
NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
NICE announced the launch of CXone in Singapore, enabling companies in the Asia Pacific region to eliminate friction and deliver customised, connected, digital-first customer service. The industry’s leading digital customer experience platform, CXone is supported by a dedicated local infrastructure team to accelerate organisations of all sizes and all verticals in their digital and cloud transformation. Continue reading NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
New research: Digital Self-service Now More Popular than Calling Customer Service
Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. Continue reading New research: Digital Self-service Now More Popular than Calling Customer Service
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa. Continue reading Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements
Freshworks, a software company empowering the people who power business, announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. Continue reading Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements