Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced results of an online market research survey conducted by IDG Communications indicating the most successful businesses recognize customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. Continue reading Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Daily Archives: March 14, 2022
Playvox Steps up Customer Service Efficiency for SoFi
Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced that SoFi, a leading next-generation financial services platform, has partnered with Playvox to implement the Playvox Agent Optimization Suite. Continue reading Playvox Steps up Customer Service Efficiency for SoFi
BT selects Google Cloud as strategic partner for group-wide data and AI transformation
Google Cloud and BT announced a strategic, five-year partnership to accelerate BT’s company-wide digital transformation. Continue reading BT selects Google Cloud as strategic partner for group-wide data and AI transformation
Emplifi Announces Growth Equity Investment from Sixth Street at a Valuation of Over $1 Billion
Emplifi, the leading unified customer experience platform, announced a new growth equity investment led by Sixth Street Growth, with participation from the LionTree merchant bank at a valuation of more than $1 billion. Continue reading Emplifi Announces Growth Equity Investment from Sixth Street at a Valuation of Over $1 Billion
Comm100 partners with Deltapath to offer complete omnichannel customer service platform
Comm100, leaders in digital omnichannel customer engagement, have announced a partnership with Deltapath, who specializes in innovative communication strategies, to incorporate voice into Comm100’s digital omnichannel platform. Continue reading Comm100 partners with Deltapath to offer complete omnichannel customer service platform
Conveyer Raises $14M in Funding for its Customer Engagement Platform
Conveyer, a customer engagement SaaS platform, closed a $14M round with funding from HearstLab and other leading investors. This round accelerates the company’s ability to invest in both key talent acquisition and sales & marketing initiatives. Continue reading Conveyer Raises $14M in Funding for its Customer Engagement Platform