Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced that SoFi, a leading next-generation financial services platform, has partnered with Playvox to implement the Playvox Agent Optimization Suite. Continue reading Playvox Steps up Customer Service Efficiency for SoFi →

Emplifi, the leading unified customer experience platform, announced a new growth equity investment led by Sixth Street Growth, with participation from the LionTree merchant bank at a valuation of more than $1 billion. Continue reading Emplifi Announces Growth Equity Investment from Sixth Street at a Valuation of Over $1 Billion →

Comm100, leaders in digital omnichannel customer engagement, have announced a partnership with Deltapath, who specializes in innovative communication strategies, to incorporate voice into Comm100’s digital omnichannel platform. Continue reading Comm100 partners with Deltapath to offer complete omnichannel customer service platform →

Conveyer, a customer engagement SaaS platform, closed a $14M round with funding from HearstLab and other leading investors. This round accelerates the company’s ability to invest in both key talent acquisition and sales & marketing initiatives. Continue reading Conveyer Raises $14M in Funding for its Customer Engagement Platform →

Mavenir, the Network Software Provider building the future of networks with cloud-native software that runs on any cloud and transforms the way the world connects, announces a strategic partnership with Crexendo, powered by NetSapiens—that provides both companies with an expanded portfolio of business services and advanced capabilities, and enables each to address Unified Communications as a Service (UCaaS) and business messaging market growth. Continue reading Mavenir and Crexendo Partner to Expand the Business Communications Offerings for CSPs, Channels and SIs →