NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE, a leading provider of financial communication recording and compliance assurance solutions, announced that its next generation NICE NTR-X solution is now available for compliance recording capture for communications done via Zoom, including Zoom Meetings and Zoom Phone, a feature-rich cloud phone solution. Continue reading NICE Launches NTR-X Compliance Recording and Capture for Zoom

Avaya Study Finds the Most Successful Businesses Focus on Total Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced results of an online market research survey conducted by IDG Communications indicating the most successful businesses recognize customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. Continue reading Avaya Study Finds the Most Successful Businesses Focus on Total Experience

Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks

Pryon, the artificial intelligence (AI) company that is transforming knowledge bases into high-value interactive experiences, announced that it has been named by KMWorld on its list of “100 Companies that Matter in Knowledge Management.” This elite annual list highlights vendors whose innovations help organizations turn information into business value for customers, employees and partners. Continue reading Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks