NICE, a leading provider of financial communication recording and compliance assurance solutions, announced that its next generation NICE NTR-X solution is now available for compliance recording capture for communications done via Zoom, including Zoom Meetings and Zoom Phone, a feature-rich cloud phone solution. Continue reading NICE Launches NTR-X Compliance Recording and Capture for Zoom
Daily Archives: March 7, 2022
Microsoft completes acquisition of Nuance, ushering in new era of outcomes-based AI
Microsoft Corp announced the completion of its acquisition of Nuance, a leader in conversational AI and ambient intelligence across industries including healthcare, financial services, retail and telecommunications. Continue reading Microsoft completes acquisition of Nuance, ushering in new era of outcomes-based AI
CallTower Acquires OneStream Networks
CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions, announced the acquisition of OneStream Networks, a Rochester, New York-based global leader in voice solutions. Continue reading CallTower Acquires OneStream Networks
Tunstall Healthcare acquires BeWo
UK based, leading global provider of software solutions, services and technology for the telecare and telehealth markets, Tunstall Healthcare, has expanded its German presence and service offering with the acquisition of BeWo Unternehmensgruppe (BeWo) for an undisclosed fee. Continue reading Tunstall Healthcare acquires BeWo
Verloop.io partners with WebEngage to empower brands to build engaging customer experiences
Verloop.io, the leading Conversational AI platform for Customer Support automation, announced that it has partnered with WebEngage, a full-stack Retention Operating System, for consumer businesses. Continue reading Verloop.io partners with WebEngage to empower brands to build engaging customer experiences
Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced results of an online market research survey conducted by IDG Communications indicating the most successful businesses recognize customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. Continue reading Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks
Pryon, the artificial intelligence (AI) company that is transforming knowledge bases into high-value interactive experiences, announced that it has been named by KMWorld on its list of “100 Companies that Matter in Knowledge Management.” This elite annual list highlights vendors whose innovations help organizations turn information into business value for customers, employees and partners. Continue reading Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks