Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions

Dialpad, the industry leader in AI-powered communication and collaboration, announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions. The inclusion of Dialpad Ai Contact Center and Dialpad Talk in Chrome Enterprise Recommended, and the launch of its Computer Telephony Integration (CTI) Chrome extension for Dialpad, expands on the company’s technology investments with Google. Continue reading Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions

Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration

Forethought, the human-centred AI platform, announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support teams deliver a seamless customer experience across any channel. Continue reading Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration

81% of Consumers Subscribe to Text Messages from at Least One Brand for Personalized and Frictionless Experiences

A new report from Attentive finds that conversational commerce is the bridge that connects the top three shopping experiences which matter most to consumers: convenience, hybrid shopping, and loyalty perks. With more than 5,000 survey responses, the report revealed consumers are increasingly opting in to receive text messages from brands as 81% subscribe to at least one brand via SMS. Continue reading 81% of Consumers Subscribe to Text Messages from at Least One Brand for Personalized and Frictionless Experiences