Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. Continue reading Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™
Daily Archives: April 11, 2022
New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Salesforce introduced new Service and Marketing Cloud features that humanize the customer experience with new AI-powered conversational intelligence, mobile offline access to relevant information, and Customer Data Platform innovations. Continue reading New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Martello Announces Global Partnership with Orange Business Services for Vantage DX
Martello, a leading developer of enterprise digital experience monitoring (“DEM”) solutions, announced a partnership with Orange Business Services, the business services arm of Orange SA, a global network-native digital services company. Continue reading Martello Announces Global Partnership with Orange Business Services for Vantage DX