Zendesk has unveiled new solutions that put conversations at the centre of customer relationship management. Zendesk also announced a new employee experience offering to help companies transform internal operations and create the best hybrid work experience. Continue reading Zendesk Ushers in Era of Conversational CRM →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new partnership with Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands. Continue reading Sprinklr Creates the Next Generation Contact Centre, Powered by Twilio Partnership →

Calendly, the modern scheduling platform for high-performing teams and individuals, released Calendly Routing Forms, an automation feature that helps teams be more productive and provide a customer-centric scheduling experience through their organization’s website or via a link. Continue reading Introducing Calendly Routing Forms, a Step Towards Omnichannel Scheduling →