Headsets.com Leverages Vonage Integrated Unified Communications and Contact Centre to Deliver Seamless Agent Experience and Peerless Customer Service

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified communications and contact centre solution to Headsets.com, enabling seamless agent experience and peerless customer service. Continue reading Headsets.com Leverages Vonage Integrated Unified Communications and Contact Centre to Deliver Seamless Agent Experience and Peerless Customer Service

LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Centre Harm Customer Experience by Impeding Agent Productivity

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, and Omdia, a leading research and advisory group focused on the technology industry, released the results of a joint study commissioned to understand how well contact centre agents are equipped to provide exceptional customer experience in today’s digital environment. Continue reading LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Centre Harm Customer Experience by Impeding Agent Productivity