Gig customer service (GigCX) platform Limitless released its third-annual GigCX report The Inevitable, Explosive Growth of GigCX with headline data revealing that nearly 80% of CX leaders surveyed feel that the GigCX model is ‘inevitable,’ and that it is here to stay. Continue reading Global CX Leaders Predict the Explosive Rise of GigCX in Third Annual Limitless Report
Daily Archives: May 17, 2022
Content Guru Adds New Workforce Management Functionality to Optimize Agent Adherence
Leading cloud customer engagement solutions provider, Content Guru, has announced new functionality for its cutting-edge Workforce Management solution, storm® WFMTM, to help organizations improve their contact centre agent adherence levels. Continue reading Content Guru Adds New Workforce Management Functionality to Optimize Agent Adherence
Marsden Building Society to Enhance Employee and Customer Experiences with Advanced Communications Capability from Avaya Cloud Office
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing the Marsden, Lancashire’s largest building society, with its Avaya OneCloud™ UCaaS solution for more agile, flexible and scalable communication to support its immediate needs and long-term growth. Continue reading Marsden Building Society to Enhance Employee and Customer Experiences with Advanced Communications Capability from Avaya Cloud Office
Sparkhound Provides Fast and Transparent Support to Clients 24/7 with 8×8 Contact Center
8×8, a leading integrated cloud communications platform provider, announced Sparkhound’s continued expansion of its 8×8 Contact Center deployment, including the new 8×8 Agent Workspace, to provide resilient, consistent cloud communications, collaboration, and customer engagement capabilities to its clients. Continue reading Sparkhound Provides Fast and Transparent Support to Clients 24/7 with 8×8 Contact Center
Syniverse and Twilio Close on Strategic Partnership to Unlock the Power of Communications Technology
Syniverse ®, the “world’s most connected company®” and a communications technology provider to leading carriers and enterprises, and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that the companies have closed on their previously announced strategic partnership. Continue reading Syniverse and Twilio Close on Strategic Partnership to Unlock the Power of Communications Technology
isolved Debuts Conversational Virtual Assistant for HR Answers and Assistance Wherever and Whenever Employees Need Them
Conversational virtual assistants (VA) are becoming a standard means for how people now interact with technology, delivering much simpler, easier ways to access information and services. In a recent survey, 71 percent of full-time employees said they were willing to use a conversational VA to accomplish human resource (HR) tasks. Continue reading isolved Debuts Conversational Virtual Assistant for HR Answers and Assistance Wherever and Whenever Employees Need Them