Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout

PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout

FluidOne announces investment in Microsoft Gold Partner, Marathon

FluidOne, market-leading provider of Connected Cloud solutions, today announced a strategic investment in Marathon Information Technology Services Ltd (Marathon), a Microsoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre, to enhance its service offering to mid-market and enterprise customers. Continue reading FluidOne announces investment in Microsoft Gold Partner, Marathon

Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally

Tech Mahindra, a leading provider of digital transformation, consulting and business reengineering services & solutions, announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five years. Continue reading Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally

8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

8×8, a leading integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. Continue reading 8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys

Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher requests. Airlines saw an increase of 300 percent in monthly conversations around flight bookings, at a time when global passenger numbers have been trending around one-fifth of 2019 levels, according to research conducted by Verint®. Continue reading New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys