PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout
Daily Archives: May 23, 2022
Lemon Contact Centre wins contract to help keep people safe
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety app that helps keep people safe. help me Angela supports, advises, and reassures people as they go about their daily lives whether at home, travelling, or at work. Continue reading Lemon Contact Centre wins contract to help keep people safe
CleverTap Acquires Leanplum
CleverTap, the world’s No.1 retention cloud, announced it has signed definitive agreements to fully acquire San Francisco based Leanplum, a leading multi-channel customer engagement platform, for an undisclosed amount. Continue reading CleverTap Acquires Leanplum
FluidOne announces investment in Microsoft Gold Partner, Marathon
FluidOne, market-leading provider of Connected Cloud solutions, today announced a strategic investment in Marathon Information Technology Services Ltd (Marathon), a Microsoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre, to enhance its service offering to mid-market and enterprise customers. Continue reading FluidOne announces investment in Microsoft Gold Partner, Marathon
Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally
Tech Mahindra, a leading provider of digital transformation, consulting and business reengineering services & solutions, announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five years. Continue reading Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally
Stagecoach officially opens new Perth contact centre
Stagecoach, the UK’s largest bus and coach operator has officially opened its new customer contact centre, based at its headquarters in Perth. Stagecoach UK Managing Director Carla Stockton-Jones officially launched the contact centre with local authorities and industry bodies. Continue reading Stagecoach officially opens new Perth contact centre