Pindrop, a global leader in voice technology, announced that VeriCall Technology–a solution offered by its wholly owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience. Continue reading Pindrop Expands The VeriCall® API Platform To Include New Fraud-Risk Scoring Powered By The Pindrop Intelligence Network (PIN)
Daily Archives: May 3, 2022
DRUID raises $15 million in Series A financing round
DRUID, the end-to-end platform for building AI-driven conversational business applications, announces that it has raised a fresh round of funding. This new $15 million round will be used to fuel its international expansion, by actively hiring new talents, to support its accelerated growth across Europe and North America. Continue reading DRUID raises $15 million in Series A financing round
Content Guru Forges New Partnership with VR-Voice to Aid Global Expansion
Leading cloud contact centre solutions provider, Content Guru, announced that it has forged a new partnership with communications solutions specialists in the D-A-C-H (Germany, Austria and Switzerland) region, VR-Voice. Continue reading Content Guru Forges New Partnership with VR-Voice to Aid Global Expansion
AskNicely Steps on the Accelerator with Sales & Marketing Investments After $32M Series B Round
AskNicely, a leader in customer experience software for service businesses, is pleased to report on its continued rapid growth, with new funding and strategic new hires supporting its mission to fix frontline work. Continue reading AskNicely Steps on the Accelerator with Sales & Marketing Investments After $32M Series B Round
NICE CXone Digitizes Contact Centre Operations for Regional Australia Bank
NICE announced that Regional Australia Bank, one of Australia’s premier banking alternatives to the ‘Big Four’ banks, has successfully implemented the NICE CXone platform to help streamline its contact centre operations and better support its branches across New South Wales (NSW). Continue reading NICE CXone Digitizes Contact Centre Operations for Regional Australia Bank
Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation
Khoros, an award-winning leader in digital-first customer engagement software and services, released its latest whitepaper, Turning the Great Resignation into the Great Retention: 5 ways leaders can automate to save money & limit agent attrition. Continue reading Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation