NICE announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer perceptions of current digital- and self-service channels. Continue reading Survey: Businesses underestimating how quickly consumers abandon brands with poor customer service
Daily Archives: May 24, 2022
Michelle Randall Burrows Joins Playvox as Chief Marketing Officer
Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions, announced that Michelle Randall Burrows, contact centre industry veteran, has joined the company as chief marketing officer (CMO). Continue reading Michelle Randall Burrows Joins Playvox as Chief Marketing Officer
storm® RECORDER Certified By Microsoft Teams For Compliant Recording
Leading cloud communications and contact centre technology provider, Content Guru, announced that its cutting-edge recording solution storm® RECORDERTM has met the qualification criteria for the Microsoft Teams Policy-Based Recording Certification Program. Continue reading storm® RECORDER Certified By Microsoft Teams For Compliant Recording
MoEngage Launches a New WhatsApp Business Integration for Enterprises
MoEngage announces a new WhatsApp Business Integration that will allow enterprises to gather insights and run personalized WhatsApp campaigns for different customer segments to boost engagement, retention, and revenue. Continue reading MoEngage Launches a New WhatsApp Business Integration for Enterprises
New Study Reveals Consumers’ Digital Behaviors Will Stay Long Past the Pandemic
Precisely, the global leader in data integrity, in collaboration with Corinium Global Intelligence, announced the results of a new survey that reveals the explosion of online customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic. Continue reading New Study Reveals Consumers’ Digital Behaviors Will Stay Long Past the Pandemic
DRUID partners with BARQ Systems to expand its Conversational AI presence in Saudi Arabia
DRUID, a global leader in conversational AI technology for enterprise productivity, and BARQ Systems, a leading regional IT services provider serving business and government clients across the Middle East, and Africa (MEA), have entered into a partnership designed to accelerate digital transformation and RPA implementations in the region. Continue reading DRUID partners with BARQ Systems to expand its Conversational AI presence in Saudi Arabia