Infobip partners with BT to enhance customer experience offering for businesses in the UK

Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK

NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk

NICE announced that Aioi Nissay Dowa Insurance Co. Ltd. of Japan has significantly increased its operational efficiency, cut costs and reduced average handle times at its emergency call centre after implementing NICE Advanced Process Automation (APA) solutions. Continue reading NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk

Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace

Intrado Corporation, a global leader in technology-enabled services, announced Mosaicx, its conversational artificial intelligence (“AI”) solution, is now available on Google Cloud Marketplace. Unlike traditional customer service technologies such as interactive voice response (“IVR”), which rely on menus and phone trees, Mosaicx understands the intent of the conversation. Continue reading Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace

Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm

Medallia, the global leader in customer and employee experience, announced that its journey orchestration platform, Thunderhead, has been named a strong performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022. Continue reading Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm

Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

Verint® announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions. Continue reading Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

Khoros Announced as One of the First Official Partners in TikTok’s Marketing Partner Program

Khoros, an award-winning leader in digital-first customer engagement software and services, announced it is one of the first badged partners to integrate with the all-new Content Marketing specialty that is part of the TikTok Marketing Partner Program. Continue reading Khoros Announced as One of the First Official Partners in TikTok’s Marketing Partner Program

Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video

Emplifi, the leading unified customer experience (CX) platform, announced an integration with the all-new TikTok Content Marketing specialty, which is part of the TikTok Marketing Partner Program. Emplifi is part of an inaugural group of content marketing partners that will make it easier for marketers to scale their content on TikTok. Continue reading Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video