ChatLingual, the global, multilingual contact centre platform provider, announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital. Continue reading ChatLingual Accelerates Global Expansion with UK Headquarters
Daily Archives: May 18, 2022
Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel
Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Continue reading Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel
How one contact centre benefited from a whole time equivalent (WTE) saving of over £66,000
The Challenge: IC24 was looking for a Speech and Text Analytics solution that would provide consistent reporting and deliver insights across its contact centres, whilst integrating with its existing patient management system, CLEO. Continue reading How one contact centre benefited from a whole time equivalent (WTE) saving of over £66,000
ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform
ConsenSys, a market-leading blockchain technology company, and LivePerson, a global leader in conversational AI, announced plans to create the world’s first decentralized customer care platform: VillageDAO. VillageDAO will focus on empowering Web3 brands to self-service issue resolution by enhancing community engagement. Community members will be incentivized to contribute to the platform and its partner brands. Continue reading ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform
UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses
UiPath, a leading enterprise automation software company, and airSlate, a fast-growing workflow automation company, announced a partnership to empower individuals and small businesses to create, innovate, and automate to digitally transform their organizations to run faster, easier, and more efficiently. Continue reading UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses
SupportLogic Launches SX™ Platform and Applications to Transform Customer Support
SupportLogic, the world’s first support experience platform, announced the availability of its full SupportLogic SX™ platform and applications. This announcement comes as more and more companies identified that a proactive support experience is a critical element of a successful customer experience (CX) strategy. Continue reading SupportLogic Launches SX™ Platform and Applications to Transform Customer Support