Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue

Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue

Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry

Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry

Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm

Medallia announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The Wave™ analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence. Continue reading Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm

SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention

SupportLogic, the world’s first support experience (SX™) platform, announced the availability of new functionality: Agent Coaching and Evaluation (ACE). This new feature set is available today in SX Elevate, an application module within the SupportLogic SX Platform. Continue reading SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention

The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform

Medallia, the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud. Continue reading Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform

UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years

Nearly six out of ten (59%) of IT professionals across the UK said their organisation increased its investment into customer service operations over the past two years. That’s according to a new study commissioned by Enghouse Interactive. Continue reading UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years