‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience

NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Continue reading ‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience

Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

Leading gig customer service (GigCX) platform Limitless welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model. Continue reading Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams

8×8, a leading integrated cloud communications platform, announced the 8×8 Elevate Microsoft Partner (MP) Program together with the exclusive 8×8 XT edition that enables enterprises adopting Microsoft Teams to reduce communication costs and improve employee productivity with a highly resilient global telephony solution. Continue reading 8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams

Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale

Drift, the Conversation Cloud company, announced the launch of Drift Deal Room, which serves as a shared digital space to make buying for business easier. Consolidating shared content and conversations between both parties into a single place, Drift Deal Room modernizes how businesses sell—fostering collaboration between sellers and buyers at a time when B2B sales cycles are more complex than ever before. Continue reading Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale

Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced the release of Intermedia Interaction Analytics, a new AI-based feature that has been added to Intermedia Intelligent Contact Center. Continue reading Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams

Jotform, a leading online forms SaaS solution, and Loom, a video messaging and collaboration tool, have joined forces to streamline asynchronous communication and provide visual information by releasing two new Loom widgets on the Jotform platform. Continue reading Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams

Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr Modern Care Lite, an enterprise-grade customer support solution that can be deployed in just minutes. Modern Care Lite is an out-of-the-box version of Sprinklr’s digital-first, unified customer support solution Sprinklr Modern Care. Continue reading Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

Comm100 announced the availability of its voice bot solution as the latest enhancement to its fully integrated omnichannel customer engagement software platform. Exhibiting together with recently signed partner, Deltapath, Comm100 will preview the latest voice, bot and automation solutions to conference attendees. Continue reading Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition

Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition