Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
Monthly Archives: June 2022
Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm
Medallia announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The Wave™ analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence. Continue reading Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm
SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention
SupportLogic, the world’s first support experience (SX™) platform, announced the availability of new functionality: Agent Coaching and Evaluation (ACE). This new feature set is available today in SX Elevate, an application module within the SupportLogic SX Platform. Continue reading SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention
The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
Nilfisk Chooses Talkdesk Contact Centre Solution
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, and NetNordic Denmark, a system integrator in cloud and the only authorized Talkdesk partner in the Nordics, are collaborating to deliver a contact centre solution for Nilfisk. Continue reading Nilfisk Chooses Talkdesk Contact Centre Solution
Khoros Appoints Dillon Nugent as Chief Marketing Officer
Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Dillon Nugent to Chief Marketing Officer (CMO). Continue reading Khoros Appoints Dillon Nugent as Chief Marketing Officer
Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform
Medallia, the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud. Continue reading Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform
UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years
Nearly six out of ten (59%) of IT professionals across the UK said their organisation increased its investment into customer service operations over the past two years. That’s according to a new study commissioned by Enghouse Interactive. Continue reading UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years
London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
8×8, a leading integrated cloud communications platform provider, announced that the London Borough of Hounslow has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to support over 1,500 employees. Continue reading London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
ASAPP, Inc., the AI Cloud company for Contact Centers launched AutoTranscribe—the most accurate, real-time, speech-to-text transcription service. Continue reading ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
Bambuser and LVMH signs 3-year renewal of Master Agreement
Bambuser announced it has signed a renewal of the Master Agreement with LVMH Moët Hennessy Louis Vuitton (LVMH). The Master Agreement includes the One-to-One and the One-to-Many solutions from the Bambuser product suite. Continue reading Bambuser and LVMH signs 3-year renewal of Master Agreement
Observe.AI Research Reveals Contact Centres Are 10X More Prepared with Conversation Intelligence
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI Research Reveals Contact Centres Are 10X More Prepared with Conversation Intelligence
SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been named to the Leader Quadrant in the 2022 Nucleus Research Marketing Automation Technology Value Matrix. Continue reading SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
Sitel Group Wins Gold Globee Award Customer Service Innovation
The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. Continue reading Sitel Group Wins Gold Globee Award Customer Service Innovation