Half of consumers (50%) say they wouldn’t be willing to pay more to receive good customer service and just a fifth (21%) say they would be willing to pay over 10% more. That’s according to a new consumer survey conducted by Enghouse Interactive. Continue reading The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium
Daily Archives: May 9, 2022
Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud™ Solutions on Microsoft Azure
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Microsoft Corp. have expanded their global partnership by pairing the industry leading Avaya OneCloud™ portfolio with Microsoft Azure to provide organisations with more options to increase their productivity and customer engagement with unrivalled reliability, agility and scale. Continue reading Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud™ Solutions on Microsoft Azure
LivePerson named the Overall Leader in the 2022 SPARK Matrix for Digital-First Customer Service Solutions
Quadrant Knowledge Solutions has named LivePerson the 2022 Leader in its SPARK Matrix analysis of the Digital-First Customer Service Solutions market. Continue reading LivePerson named the Overall Leader in the 2022 SPARK Matrix for Digital-First Customer Service Solutions
Leading Companies Choose Qualtrics to Deliver Great Customer Experiences During An Uncertain Time
Qualtrics, the leader and creator of the experience management (XM) category, announced that hundreds of leading companies chose Qualtrics during the first quarter of 2022 to deliver great customer experiences during an uncertain time. Continue reading Leading Companies Choose Qualtrics to Deliver Great Customer Experiences During An Uncertain Time
SightCall AR-powered Visual Assistance Now Available on Genesys AppFoundry
SightCall, a global leader of augmented reality (AR)-powered visual assistance, announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading SightCall AR-powered Visual Assistance Now Available on Genesys AppFoundry
Majority of CX Experts Believe Customer Empathy is Necessary to Create Business Value, But Employers Views Differ
Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action: The Business Value of Customer Empathy, conducted together with Bodine & C., and the Customer Experience Professionals Association. Continue reading Majority of CX Experts Believe Customer Empathy is Necessary to Create Business Value, But Employers Views Differ