Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, announces the release of its native Remote Assist technology. Bright Pattern’s new Remote Assist capability was unveiled at Europe’s largest IT service management show, SITS London 2022. Continue reading Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce
Daily Archives: May 12, 2022
FourNet announces strategic investment in C>Ways
Digital transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. This announcement is the latest strategic acquisition by award-winning FourNet which significantly expands its networking and security portfolio. Continue reading FourNet announces strategic investment in C>Ways
Workforce wellbeing – 7 essential elements of an effective corporate programme
Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team… Continue reading Workforce wellbeing – 7 essential elements of an effective corporate programme
CM.com Wins Exclusive Ticketing Deal with Glamorgan Cricket
CM.com, a global leader in cloud software for conversational commerce, has won a competitive tender to become the exclusive ticketing partner to Glamorgan Cricket, one of 18 county cricket clubs and the only Welsh first-class county. Continue reading CM.com Wins Exclusive Ticketing Deal with Glamorgan Cricket
Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP
Oracle has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP) to help customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. Continue reading Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP
Infobip Now Available on Oracle Cloud Marketplace
Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN) has announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Continue reading Infobip Now Available on Oracle Cloud Marketplace