Solgari, a member of Microsoft’s Inner Circle for Business Applications since 2020, is delighted to announce that our proven and trusted all channel contact-centre-as-a-service (CCaaS) solution is now available as an application for Microsoft Teams. Continue reading Solgari launch contact centre solution for Microsoft Teams
Daily Archives: May 25, 2022
Quantanite expands leadership team with new CCO, CFO and Director of Marketing
Quantanite, a customer experience (CX) solutions and outsourcing company, announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. Continue reading Quantanite expands leadership team with new CCO, CFO and Director of Marketing
Dstny acquires Tactful AI to accelerate its position in the Customer Experience Platform market
Dstny, the European leader in business communications, announced the acquisition of Tactful AI, a technology start-up based in the UK and Egypt, that provides a cutting-edge intelligent customer experience platform. Continue reading Dstny acquires Tactful AI to accelerate its position in the Customer Experience Platform market
Observe.AI launches Auto QA, the industry’s first adaptive automation solution for boosting agent performance in Contact Centres
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced the launch of Auto QA – the first adaptive automation solution that boosts agent performance to drive faster impact on customer experience and revenue generation. Continue reading Observe.AI launches Auto QA, the industry’s first adaptive automation solution for boosting agent performance in Contact Centres
TechSee introduces Continuity, the industry’s first omnichannel solution for truly customer-centric visual service
TechSee, the market leader in Computer Vision solutions for customer service, today announced the launch of Continuity, a seamless solution to drastically improve the customer experience by syncing visual customer interaction data between self-service channels, live agent, and field agent interactions. Continue reading TechSee introduces Continuity, the industry’s first omnichannel solution for truly customer-centric visual service
Pega Acquires Everflow to Add Intuitive Process Mining to the Industry’s Most Complete Hyperautomation Solution
Pegasystems, the software company that crushes business complexity, announced the acquisition of Everflow, an innovative process mining software company based in Brazil. Everflow’s highly intuitive software will enable Pega clients to uncover and fix hidden process inefficiencies that often bog down organizational operations. Continue reading Pega Acquires Everflow to Add Intuitive Process Mining to the Industry’s Most Complete Hyperautomation Solution