Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact centre and customer support. Continue reading Zoom Drives Contact Centre Expansion with Acquisition of Solvvy
Daily Archives: May 16, 2022
Babble strengthens North-West presence with Active acquisition
Babble, a leading UK technology company transforming how ambitious businesses use next generation business tools, has today announced the acquisition of Stockport and Ellesmere Port-based IT and telecoms solution provider, Active. Continue reading Babble strengthens North-West presence with Active acquisition
New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease
Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced a range of new capabilities designed to help customer service employees effortlessly deliver personalized customer experiences. Continue reading New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease
Twilio Welcomes Joyce Kim as Chief Marketing Officer
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced Joyce Kim will be joining the company as Chief Marketing Officer, reporting to President of Revenue, Elena Donio. Continue reading Twilio Welcomes Joyce Kim as Chief Marketing Officer
LiveVox Study Reveals Contact Centres Have Increased Adoption of AI, But Struggle to Capture ROI
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, released the results of a commissioned study conducted by Forrester Consulting to identify the key use cases and challenges when deploying AI technology in the contact centre. Continue reading LiveVox Study Reveals Contact Centres Have Increased Adoption of AI, But Struggle to Capture ROI
Jabra launches Engage 55
Jabra, leaders in personal sound and office solutions, has launched the Engage 55, the newest product in Jabra’s Engage series. Engineered to enhance your communications, the latest headset comes with the highest DECT security with military-grade 256-bit encryption and noise cancelling technology. Continue reading Jabra launches Engage 55