Qualtrics and SAP Partner to Bring More Empathy to the Contact Centre

Qualtrics, the leader and creator of the experience management category, announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Continue reading Qualtrics and SAP Partner to Bring More Empathy to the Contact Centre

RingCentral Appoints Sonalee Parekh as Chief Financial Officer

RingCentral announced that Sonalee Parekh has been appointed as RingCentral’s Chief Financial Officer and will join the Company in her new role by May 31, 2022. Parekh will be responsible for all the company’s financial functions, including financial planning, controllership, tax, treasury, corporate development and investor relations. Continue reading RingCentral Appoints Sonalee Parekh as Chief Financial Officer