Broadcom to Acquire VMware

Broadcom Inc., a global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions, and VMware, Inc., a leading innovator in enterprise software, announced an agreement under which Broadcom will acquire all of the outstanding shares of VMware in a cash-and-stock transaction that values VMware at approximately $61 billion, based on the closing price of Broadcom common stock on May 25, 2022. In addition, Broadcom will assume $8 billion of VMware net debt. Continue reading Broadcom to Acquire VMware

Capita wins customer support contract with ScottishPower

Capita announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK. The customer management contract, worth up to £63m over five years, is due to start in June 2022 and includes broad customer experience support services for Prepayment, Homemover, SME and Direct Debit standard meter customers. Continue reading Capita wins customer support contract with ScottishPower

Enghouse Interactive launches hosted CCaaS offer enabling SMBs to be live in as little as five days

Enghouse Interactive has announced a new fixed price offer targeted at SMBs, enabling them to onboard their contact centre agents onto Enghouse’s hosted contact centre as a service (CCaaS) platform in as little as five days. The offer includes 50% off the fixed onboarding fee of £9.000 for companies requiring over 15 users. For companies requiring 30 or more users, the fixed fee is waived. Continue reading Enghouse Interactive launches hosted CCaaS offer enabling SMBs to be live in as little as five days

Swim England Embraces the Flexibility of Remote Work with 8×8 XCaaS

8×8, a leading integrated cloud communications platform, announced that Swim England, the national governing body for swimming in England, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to equip the company’s employees and contact centres with the communications capabilities needed to operate within the modern workplace. Continue reading Swim England Embraces the Flexibility of Remote Work with 8×8 XCaaS

Poly Identifies Twelve Considerations for Navigating Hybrid Working

Poly published a new report titled The Journey to Hybrid Working: Twelve Considerations, in partnership with workplace research platform WORKTECH Academy. The new report explores twelve considerations for companies to navigate hybrid working, and identifies the key challenges around people, technology, and spaces that employers face. Continue reading Poly Identifies Twelve Considerations for Navigating Hybrid Working

Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance

Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability. This integrated offering helps brands identify and address friction points, provide in-the-moment issue resolution, and increase conversion rates. Continue reading Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance

Helpshift Launches First Free Plan for Metaverse Customer Support

Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the availability of Feedback+, a new free plan for in-app customer support. This is Phase One of the company’s rollout of Metashift, its patented user support and customer service solution for the Metaverse. Continue reading Helpshift Launches First Free Plan for Metaverse Customer Support