Forsta, an industry-leading global provider of market research, customer experience (CX) and employee experience (EX) technology, announced the launch of its Human Experience (HX) Partner Program for Market Research Agencies (MRAs). Continue reading Forsta Launches Human Experience Partner Program to Offer White Labelled Customer Experience Offerings to Market Research Agencies →

Frost & Sullivan assessed the India workforce management software industry and, based on its analysis, recognizes NICE with the 2022 India Product Leadership Award. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre and beyond and leads the market with its comprehensive workforce management suite. Continue reading NICE Applauded by Frost & Sullivan for Optimizing Contact Centre Efficiency, Reliability, and Flexibility →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, released the definitive benchmarking standards report on social customer care. Continue reading Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care →