Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr Modern Care Lite, an enterprise-grade customer support solution that can be deployed in just minutes. Modern Care Lite is an out-of-the-box version of Sprinklr’s digital-first, unified customer support solution Sprinklr Modern Care. Continue reading Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Daily Archives: June 22, 2022
Nottinghamshire Police launches UK’s first 999 video service for deaf community
A ground-breaking new service enabling the deaf community to report emergencies, including crimes in progress, is now being provided by Nottinghamshire Police. Continue reading Nottinghamshire Police launches UK’s first 999 video service for deaf community
Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform
Comm100 announced the availability of its voice bot solution as the latest enhancement to its fully integrated omnichannel customer engagement software platform. Exhibiting together with recently signed partner, Deltapath, Comm100 will preview the latest voice, bot and automation solutions to conference attendees. Continue reading Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform
Sangoma Announces General Availability Release of its TeamHub Collaboration Product
Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, announced the general availability of TeamHub, its “Collaboration as a Service” product. Continue reading Sangoma Announces General Availability Release of its TeamHub Collaboration Product
Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition
Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition
NICE Captures 2022 “Customer Experience Technology of the Year” Award from National Technology News
NICE announced that the 2022 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Customer Experience Technology of the Year ” award winner. Continue reading NICE Captures 2022 “Customer Experience Technology of the Year” Award from National Technology News