Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr Modern Care Lite, an enterprise-grade customer support solution that can be deployed in just minutes. Modern Care Lite is an out-of-the-box version of Sprinklr’s digital-first, unified customer support solution Sprinklr Modern Care. Continue reading Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes

Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

Comm100 announced the availability of its voice bot solution as the latest enhancement to its fully integrated omnichannel customer engagement software platform. Exhibiting together with recently signed partner, Deltapath, Comm100 will preview the latest voice, bot and automation solutions to conference attendees. Continue reading Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition

Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition

Pega Launches Pega Process Extender for Salesforce Lightning on Salesforce App Exchange and Pega Marketplace

Pegasystems, the software company that crushes business complexity, announced the updated version of Pega Process Extender for Salesforce Lightning is now available for download on Salesforce AppExchange as well as Pega Marketplace. Continue reading Pega Launches Pega Process Extender for Salesforce Lightning on Salesforce App Exchange and Pega Marketplace

Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center Ecosystem

Cogito, the leader in Real-Time Coaching and Guidance for the enterprise, announced the launch of its enhanced product capabilities and partner integrations as part of its Connected Contact Center Ecosystem to support flexibility at scale. Continue reading Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center Ecosystem