CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience
Daily Archives: June 1, 2022
Tollring makes top Channel Sales hire
Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Continue reading Tollring makes top Channel Sales hire
LiveVox Launches on Salesforce AppExchange
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that its Contact Center solution is available on the Salesforce AppExchange. LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace. Continue reading LiveVox Launches on Salesforce AppExchange
Google Cloud and the Central Dutch Government Sign Agreement for Workspace for the Public Sector
Google Cloud announced that it has signed a new agreement with the Central Dutch Government that will enable the Dutch public sector to take advantage of Google Workspace’s suite of tools and offerings. Continue reading Google Cloud and the Central Dutch Government Sign Agreement for Workspace for the Public Sector
Productboard Acquires SatisMeter
Productboard, the customer-centric product management platform that helps teams get the right products to market faster, today announced that it has acquired SatisMeter, a powerful feedback platform for modern product teams that measures user engagement through in-product touchpoints at every stage of the customer journey. Continue reading Productboard Acquires SatisMeter
Call Center Studio Integrates LumenVox Call Progress Analysis into its Software
Call Center Studio, a leader in multi-channel, scalable AI-powered software for call centre operations, has integrated Call Progress Analysis (CPA) software from LumenVox, a leading provider of speech and voice technology. Continue reading Call Center Studio Integrates LumenVox Call Progress Analysis into its Software