Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

Five9 Intelligent Virtual Agent Named a Leader in the 2022 Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants

Five9, an industry-leading provider of the intelligent cloud contact centre, announced that Five9 Intelligent Virtual Agent (IVA) has been named a leader in the 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants.” Continue reading Five9 Intelligent Virtual Agent Named a Leader in the 2022 Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants