Webio secures $4m to scale conversational AI in the collections and payments industry

Irish start-up Webio, a leader in Conversational AI in the credit and collections and payments industry, has announced a series A funding round led by Finch Capital. Webio is primed to scale up following the digital shift during the pandemic and the uncertain economic climate to make difficult conversations about payments easy through their Conversation AI. Continue reading Webio secures $4m to scale conversational AI in the collections and payments industry

Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks, and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution. Continue reading Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds

Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps

Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product. The company’s latest feature will enable contact centre teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents’ behaviour. Continue reading Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps

Verse.io Announces Release of CallConnect™ to Modernize Call Centres With Conversational SMS

Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the power of SMS to the entire customer journey. Today, the company announced the launch of CallConnect™ – the newest addition to their robust engagement platform, aimed at serving large lead generating enterprises. Continue reading Verse.io Announces Release of CallConnect™ to Modernize Call Centres With Conversational SMS

Veritone Acquires Artificial Intelligence Voice Creator VocaliD

Veritone, creator of aiWARE, a hyper-expansive enterprise AI platform, announced the acquisition of VocaliD, Inc., a U.S.-based company that pioneered the creation of personalized synthetic voices. VocaliD will enhance Veritone’s existing synthetic voice offerings for commercial enterprise including brands, podcasters, broadcasters, studios, publishers and corporations. Continue reading Veritone Acquires Artificial Intelligence Voice Creator VocaliD