Irish start-up Webio, a leader in Conversational AI in the credit and collections and payments industry, has announced a series A funding round led by Finch Capital. Webio is primed to scale up following the digital shift during the pandemic and the uncertain economic climate to make difficult conversations about payments easy through their Conversation AI. Continue reading Webio secures $4m to scale conversational AI in the collections and payments industry
AXA, one of Londonderry’s significant employers, formally opened its new Customer Contact Centre in a state-of-the-art building at Springtown Centre on June 10. Continue reading AXA celebrates official opening of its Customer Contact Centre in Derry and seek to recruit 40 staff
UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne. Continue reading ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.
Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks, and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution. Continue reading Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds
Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents… Continue reading Five ways to connect with employees in the world of remote and hybrid work
Medallia, the global leader in customer and employee experience, announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer programme. Continue reading Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme
On-demand workforce technology company LiveXchange Technologies, Inc., announced the results of the 2022 Front Office CX Omnibus Survey, which revealed that 51% of customer experience (CX) buyers would consider using gig-based customer service workers — referred to as GigCX — in 2022. Continue reading 51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds