Zoom Video Communications, Inc. and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys Cloud CX™. Continue reading Zoom and Genesys Announce Strategic Agreement
Daily Archives: June 6, 2022
FM Outsource celebrates 10 years and growth success
FM Outsource, a Bury-based provider of innovative outsourced customer service solutions for some of the UK’s top brands, is celebrating 10 years in business, following a sustained period of growth. Continue reading FM Outsource celebrates 10 years and growth success
Gupshup acquires OneDirect
Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. Continue reading Gupshup acquires OneDirect
MoEngage raises $77 Million in Series E funding led by Goldman Sachs Asset Management and B Capital
MoEngage, the insights-led customer engagement platform, announced that it has raised $77 Million in Series E funding. This round is led by Goldman Sachs Asset Management and B Capital, with participation from the company’s existing investors Steadview Capital, Multiples Alternate Asset Management, Eight Roads Ventures, and Matrix Partners India. Continue reading MoEngage raises $77 Million in Series E funding led by Goldman Sachs Asset Management and B Capital
Glassbox Expands Digital Experience Intelligence Offerings
Glassbox, the leading provider of digital experience analytics for web and mobile applications, revealed the latest offerings on its Digital Experience Intelligence (DXI) platform at its annual user conference, DigitalWorld. Continue reading Glassbox Expands Digital Experience Intelligence Offerings
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences
Upstream Works, a provider of omnichannel contact centre solutions, announces a suite of artificial intelligence (AI) application integration capabilities, Upstream Works Desktop Version 5.0, and cloud offerings, to be unveiled at the Cisco Live event in June. Continue reading Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences