MoEngage raises $77 Million in Series E funding led by Goldman Sachs Asset Management and B Capital

MoEngage, the insights-led customer engagement platform, announced that it has raised $77 Million in Series E funding. This round is led by Goldman Sachs Asset Management and B Capital, with participation from the company’s existing investors Steadview Capital, Multiples Alternate Asset Management, Eight Roads Ventures, and Matrix Partners India. Continue reading MoEngage raises $77 Million in Series E funding led by Goldman Sachs Asset Management and B Capital

Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

Upstream Works, a provider of omnichannel contact centre solutions, announces a suite of artificial intelligence (AI) application integration capabilities, Upstream Works Desktop Version 5.0, and cloud offerings, to be unveiled at the Cisco Live event in June. Continue reading Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

Forsta Launches Human Experience Partner Program to Offer White Labelled Customer Experience Offerings to Market Research Agencies

Forsta, an industry-leading global provider of market research, customer experience (CX) and employee experience (EX) technology, announced the launch of its Human Experience (HX) Partner Program for Market Research Agencies (MRAs). Continue reading Forsta Launches Human Experience Partner Program to Offer White Labelled Customer Experience Offerings to Market Research Agencies

NICE Applauded by Frost & Sullivan for Optimizing Contact Centre Efficiency, Reliability, and Flexibility

Frost & Sullivan assessed the India workforce management software industry and, based on its analysis, recognizes NICE with the 2022 India Product Leadership Award. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre and beyond and leads the market with its comprehensive workforce management suite. Continue reading NICE Applauded by Frost & Sullivan for Optimizing Contact Centre Efficiency, Reliability, and Flexibility