Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion

Zendesk announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Continue reading Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion

Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution

Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to respond to employee and customer needs. Continue reading Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution

Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform. Continue reading Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service

Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace

Iain Sinnott appointed as Head of International Carrier Sales, Enreach for Service Providers

Enreach for Service Providers, part of Enreach — the fast-growing European contact leader backed by the independent investment group, Waterland Private Equity (“Waterland”) — has announced the appointment of Iain Sinnott as Head of International Carrier Sales, Enreach for Service Providers. Continue reading Iain Sinnott appointed as Head of International Carrier Sales, Enreach for Service Providers