CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organizations improve the performance and experience of contact centre and customer service agents, aimed at driving positive customer experiences and business outcomes. Continue reading CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and Drive Improved Customer Outcomes
Daily Archives: June 20, 2022
Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces the release of new integrations for Genesys Cloud CX and LivePerson Messaging. Continue reading Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
Kingston and Sutton Councils Enable Secure Remote Work with Citrix®
Work used to be a place people went. Today, it happens everywhere. The London councils of Royal Borough of Kingston upon Thames and London Borough of Sutton understand this, and are leveraging virtual desktops from Citrix to create a simple experience that empowers employees to perform at their best and deliver for the more than 400,000 constituents they serve. Continue reading Kingston and Sutton Councils Enable Secure Remote Work with Citrix®
New AI solution empowers organisations to predict future outcomes and automate decision-making
Netcall have announced the launch of Liberty AI, an automation solution that brings machine learning (ML) to complex data. Putting the power of automated data analysis in the hands of everyday business users makes complex, but vital, decision-making simpler. Continue reading New AI solution empowers organisations to predict future outcomes and automate decision-making
InMoment Acquires Leading Customer Review Management Company ReviewTrackers
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. Continue reading InMoment Acquires Leading Customer Review Management Company ReviewTrackers
Microsoft announces Viva Sales
Microsoft Corp. announced Microsoft Viva Sales, a new seller experience application. Viva Sales enriches any CRM system with customer engagement data from Microsoft 365 and Microsoft Teams, and leverages AI to provide personalized recommendations and insights for sellers to be more connected with their customers. Continue reading Microsoft announces Viva Sales