Nearly six out of ten (59%) of IT professionals across the UK said their organisation increased its investment into customer service operations over the past two years. That’s according to a new study commissioned by Enghouse Interactive. Continue reading UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years
Daily Archives: June 29, 2022
London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
8×8, a leading integrated cloud communications platform provider, announced that the London Borough of Hounslow has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to support over 1,500 employees. Continue reading London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
ASAPP, Inc., the AI Cloud company for Contact Centers launched AutoTranscribe—the most accurate, real-time, speech-to-text transcription service. Continue reading ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
Bambuser and LVMH signs 3-year renewal of Master Agreement
Bambuser announced it has signed a renewal of the Master Agreement with LVMH Moët Hennessy Louis Vuitton (LVMH). The Master Agreement includes the One-to-One and the One-to-Many solutions from the Bambuser product suite. Continue reading Bambuser and LVMH signs 3-year renewal of Master Agreement
Observe.AI Research Reveals Contact Centres Are 10X More Prepared with Conversation Intelligence
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI Research Reveals Contact Centres Are 10X More Prepared with Conversation Intelligence
SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been named to the Leader Quadrant in the 2022 Nucleus Research Marketing Automation Technology Value Matrix. Continue reading SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix