Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams, today announced an $83 million Series F equity financing at a valuation of $1.1 billion. The new capital brings the company’s total equity financing to $184 million. Continue reading Invoca Raises $83M Series F Financing, Increases Valuation to $1.1B, and Exceeds $100M Run-Rate Revenue
Daily Archives: June 15, 2022
NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
NICE announced that it has been recognised as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions. The global advisory and consulting firm’s SPARK Matrix™: Robotic Process Automation (RPA), 2022 report stated that NICE RPA products “enable intelligent process optimisation while releasing the power of employees to provide an excellent customer experience.” Continue reading NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
New Survey Reveals 64 Percent of Consumers Have Jumped to a Competitor Following a Poor Customer Experience
Consumers want in-the-moment responses and effortless resolution when engaging with brands and deem these essential elements of a good customer experience, according to new research based on a survey of more than 2,000 US consumers aged 18 to 75. Continue reading New Survey Reveals 64 Percent of Consumers Have Jumped to a Competitor Following a Poor Customer Experience
Yext partners with what3words to give customers more control over their location data
Yext, the Answers company, announced a partnership with what3words, a platform that’s revolutionising the way we communicate location. Through this partnership, businesses can more easily direct their customers to any precise location using a unique combination of three random words: a what3words address. Continue reading Yext partners with what3words to give customers more control over their location data
Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Webhelp, a leading global provider of customer experience (CX) and business solutions, has been chosen by The Sandbox, a leading decentralized gaming virtual world and a subsidiary of Animoca Brands, as a partner to help build community engagement both inside and outside the game environment. Continue reading Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Nametag Launches “Out-of-the-Box” Customer Identification Solution to Bring Greater Security and Efficiency to Customer Support Teams
Nametag, the leading ID-based authentication company, launched a new identification solution for customer support teams. This latest innovation includes a no code, out-of-the-box portal for identity verification, bringing the customer support experience into the 21st century. Continue reading Nametag Launches “Out-of-the-Box” Customer Identification Solution to Bring Greater Security and Efficiency to Customer Support Teams