Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing customers to gain deeper intelligence by offering new features that predict age range and spoken language, monitor fraudulent attempts to pass voice verification, as well as offer customizable account data tags for better policy automation. Continue reading Pindrop Releases a Wave of Intelligence and Investigation Tools for Its Customer Authentication and Fraud Prevention Platform →

Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service solution specifically made for retailers. The uniquely designed platform unifies the customer journey across physical and digital channels to help brands meet customers wherever they are. Continue reading Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud →

Forrester announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, retail, and healthcare, create and deliver businesswide digital strategies to increase customer acquisition and profitability. Continue reading Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders →