Those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m1 in lost productivity every year. That’s according to a new study, Duty of Care Gap2, released by customer engagement software specialists MaxContact. Continue reading Poor mental health costs UK contact centres almost £1 billion each year
Daily Archives: June 14, 2022
Revolut Partners with Vonage to Improve Customer Service Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution to improve communications with customers. Continue reading Revolut Partners with Vonage to Improve Customer Service Experience
Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap
Verint® announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. Continue reading Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch
As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region.. Continue reading Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
Webhelp, a leading global Customer Experience BPO player, has announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO and technology solutions supporting leading US and Brazilian brands. Grupo Services clients include hyper-growth brands in areas such as fintech, banking, retail and ecommerce, and telecommunications. Continue reading Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced the launch of a free GDPR compliance testing service for organisations’ chatbots in both English and German. Continue reading Cyara Provides Free GDPR Compliance Checker for Chatbots