‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience

NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Continue reading ‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience

Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

Leading gig customer service (GigCX) platform Limitless welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model. Continue reading Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams

8×8, a leading integrated cloud communications platform, announced the 8×8 Elevate Microsoft Partner (MP) Program together with the exclusive 8×8 XT edition that enables enterprises adopting Microsoft Teams to reduce communication costs and improve employee productivity with a highly resilient global telephony solution. Continue reading 8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams

Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale

Drift, the Conversation Cloud company, announced the launch of Drift Deal Room, which serves as a shared digital space to make buying for business easier. Consolidating shared content and conversations between both parties into a single place, Drift Deal Room modernizes how businesses sell—fostering collaboration between sellers and buyers at a time when B2B sales cycles are more complex than ever before. Continue reading Drift Introduces Drift Deal Room to Streamline Collaboration Between Buyers and Sellers at Scale

Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced the release of Intermedia Interaction Analytics, a new AI-based feature that has been added to Intermedia Intelligent Contact Center. Continue reading Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams

Jotform, a leading online forms SaaS solution, and Loom, a video messaging and collaboration tool, have joined forces to streamline asynchronous communication and provide visual information by releasing two new Loom widgets on the Jotform platform. Continue reading Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams