Business Systems has announced that all-inclusive electric car subscription service Onto is set to implement Cloud Contact Centre Platform, CXone, to support its customer experience growth plans. Continue reading Electric car subscription service Onto partners with Business Systems to transform the customer experience
Daily Archives: June 23, 2022
‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience
NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Continue reading ‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience
Enghouse Systems Limited Acquires Competella AB
Enghouse Systems announced it has acquired Competella AB, a provider of a SaaS and On-Premise contact centre and attendant console solutions based in Stockholm, Sweden. Continue reading Enghouse Systems Limited Acquires Competella AB
Alvaria announces Jeff Cotten as new Chief Executive Officer
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced Jeff Cotten as Chief Executive Officer. Tim Dahltorp, who has been interim CEO as well as Chief Financial Officer since February, will continue as CFO. Continue reading Alvaria announces Jeff Cotten as new Chief Executive Officer
Limitless Welcomes Mike Havard as New Chair to Elevate GigCX
Leading gig customer service (GigCX) platform Limitless welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model. Continue reading Limitless Welcomes Mike Havard as New Chair to Elevate GigCX
8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams
8×8, a leading integrated cloud communications platform, announced the 8×8 Elevate Microsoft Partner (MP) Program together with the exclusive 8×8 XT edition that enables enterprises adopting Microsoft Teams to reduce communication costs and improve employee productivity with a highly resilient global telephony solution. Continue reading 8×8 Launches New Channel Programme with Edition for Organisations Adopting Microsoft Teams