Puzzel, the leading European provider of cloud-based contact centre solutions, has expanded its product offering with two new solutions: Puzzel Smart Chatbot and Puzzel Performance Management. Continue reading Puzzel expands cloud contact centre offering
Daily Archives: June 8, 2022
Dialpad Launches Groundbreaking ‘Ai CSAT’ as Part of its Customer Intelligence Offering
Dialpad, Inc., the industry leader in Ai-powered communication and collaboration, launched Ai CSAT, a real-time, predictive engine for customer satisfaction, as part of its Customer Intelligence offering. Continue reading Dialpad Launches Groundbreaking ‘Ai CSAT’ as Part of its Customer Intelligence Offering
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments… Continue reading Remote working is a risky business – but doesn’t have to be with secure card payments
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres
SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI’s platform. Continue reading SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres
The Access Group announces substantial investment to drive continued expansion at £9.2 billion valuation
The Access Group, a leading provider of business management software to mid-market organisations in the UK, Ireland and Asia Pacific, announced further investment from its shareholders, Hg and TA Associates, with an associated enterprise value of £9.2 billion, believed to make it one of the largest UK headquartered software providers. Continue reading The Access Group announces substantial investment to drive continued expansion at £9.2 billion valuation
Swampfox Intelligent Customer Experience (ICX) Helps Customers Transform the Customer Journey
Swampfox announced that its Intelligent Customer Experience (ICX/DRM) 3.1.2 solution is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions. Continue reading Swampfox Intelligent Customer Experience (ICX) Helps Customers Transform the Customer Journey