PCI Pal®, the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. Continue reading Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
Daily Archives: June 28, 2022
Red Box and EvaluAgent join forces to improve call centre performance through voice data
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data
Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status
Aircall, the connected business phone, announced it has passed $100 million in Annual Recurring Revenue (ARR), reaching the exclusive centaur status that only about 150 private companies in the cloud industry, worldwide, have achieved. Continue reading Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status
New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers
Oracle announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Continue reading New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers
InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced a powerful set of technology innovations on its market-leading XI Platform that help organizations acquire new customers, retain and increase loyalty of existing customers, and drive improved business performance–all within one seamlessly integrated platform. Continue reading InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey
Telinta Enhances its WebRTC Solution for VoIP Service Providers
Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, announced several enhancements to its white label WebRTC solution. Continue reading Telinta Enhances its WebRTC Solution for VoIP Service Providers