TTEC, one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, opened its newest Customer Engagement Center near Kansas City.
The new Overland Park facility hosts employees on-site and supports those who will continue to work remotely in the area with coaching, team meeting spaces, and technology support. The company announced the site in May 2021 but delayed the grand opening to prioritize the safety and security of employees and the public. Employees hired since early 2021 have been working remotely.
“TTEC is proud to be a part of the greater Kansas City area, a technology innovation hub with a dynamic and diverse culture, and a highly-skilled workforce,” said Shelly Swanback, CEO of TTEC Engage.
“We are excited to welcome TTEC to our community. Overland Park and Kansas City residents have many great career opportunities available to them through TTEC. This will help keep our community thriving and a great place to live and work,” said Overland Park Mayor Curt Skoog.
The company is continuing to hire in Kansas. This month TTEC announced plans to hire 70 additional full-time customer service representatives, insurance agent trainees, and licensed property and casualty agents at the new Overland Park facility.
“Last year, TTEC selected the KC region for its new Customer Engagement Center, and we’re thrilled to see the company’s continued growth and momentum,” said Tim Cowden, president and CEO, Kansas City Area Development Council. “KC’s reputation as a hub for tech, with one in 10 workers employed in the industry, continues to attract top talent and business, including TTEC. The company’s innovative approach to hiring a talented and diverse workforce makes them a great employer of choice.”
TTEC has been named on the Forbes lists of Best Employers for Diversity 2022 and one of America’s Best Employers 2022, as well as previous recognition on Forbes’ list of Best Employers for Veterans. The company has pledged to hire 1,000 veterans annually across the country and encourages veterans and military families to apply for open positions with a strong career path.
Swanback concluded, “TTEC would like to thank its community partners who were instrumental in the establishment of the company’s operations in Kansas City, including the Kansas City Area Development Council, Kansas City Department of Commerce, and the Overland Park Chamber of Commerce.”
TTEC will continue providing its innovative AI-enabled learning and performance program to rapidly train candidates. New employees can expect a starting wage of $18 per hour, paid training during the licensing process, and a bump to $19 per hour once licensed. For applicants interested in gaining a personal line insurance agent license, TTEC’s College of Insurance supports learners through the state licensure process including studying for the exam, scheduling the exam, and paying for all associated fees.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
To learn more visit us at https://www.ttec.com.