yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform

yoummday GmbH, the technology platform that matches independent entrepreneurs with companies needing customer service talent, has acquired Prague-based ICON Communication Centres s.r.o. (ICON), a multilingual business process outsourcer (BPO), from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team. Continue reading yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform

Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit

Sycurio™, the leading provider of data security and compliance for call and contact centres, announced that following a hearing on April 18, 2022, the United States District Court for the Western District of North Carolina has issued an Order denying defendant PCI Pal (US) Inc.’s motion to dismiss Sycurio’s complaint alleging that PCI Pal’s “Agent Assist” secure card payment software infringes four of Sycurio’s U.S. Patents directed to “Signal detection and blocking for voice processing equipment” (the US Patents). Continue reading Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit

Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey

Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Continue reading Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey

Indosat Ooredoo Hutchison takes customer engagement to new heights with high-powered WhatsApp chatbot from Infobip

Indosat Ooredoo Hutchison, the most preferred digital telecommunications company of Indonesia, has launched a new WhatsApp chatbot to reinvigorate interactions with millions of customers, powered by global cloud communications platform Infobip. Continue reading Indosat Ooredoo Hutchison takes customer engagement to new heights with high-powered WhatsApp chatbot from Infobip

UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions

UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies de-risk the digital product development process, make smarter decisions earlier in the process, and drive results like increasing customer retention while reducing costs. Continue reading UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions