Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. Continue reading Infobip collaborates with Microsoft to enhance digital communications
Daily Archives: July 27, 2022
yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform
yoummday GmbH, the technology platform that matches independent entrepreneurs with companies needing customer service talent, has acquired Prague-based ICON Communication Centres s.r.o. (ICON), a multilingual business process outsourcer (BPO), from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team. Continue reading yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform
Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre
Sabio Group, the digital customer experience transformation specialist, has published new research that shines a light on the evolution of digital innovation in the contact centre. Continue reading Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre
Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Sycurio™, the leading provider of data security and compliance for call and contact centres, announced that following a hearing on April 18, 2022, the United States District Court for the Western District of North Carolina has issued an Order denying defendant PCI Pal (US) Inc.’s motion to dismiss Sycurio’s complaint alleging that PCI Pal’s “Agent Assist” secure card payment software infringes four of Sycurio’s U.S. Patents directed to “Signal detection and blocking for voice processing equipment” (the US Patents). Continue reading Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey
Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Continue reading Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey
Faye and Boost.ai Partner to Redefine the Customer Experience
boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer experience (CX) solutions, announced a formal partnership to revolutionize the customer experience by leveraging powerful AI and data collection. Continue reading Faye and Boost.ai Partner to Redefine the Customer Experience