Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter. The digital customer experience (CX) transformation specialist announced completion of the acquisition today in a move that enriches its current intellectual property (IP). Continue reading Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Odigo, a global Contact Centre as a Service (CCaaS) solution provider, pioneer in the customer experience (CX) market. Continue reading Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers

Kerv Announces Acquisition of TDS Global Communications Compliance Practice

Kerv, the next-generation, customer-first cloud & digital transformation services provider, has announced the acquisition of the Communications Compliance Practice business of TDS Global Holdings, to significantly enhance its capabilities in FCA regulated compliance services. Continue reading Kerv Announces Acquisition of TDS Global Communications Compliance Practice

Vibes Announces the Launch of Its Mobile Experience Platform on Salesforce AppExchange

Vibes, the technology leader powering seamless mobile brand experiences across the consumer journey, announced it has launched its best-of-breed platform on Salesforce AppExchange, the world’s leading enterprise cloud marketplace designed to connect customers across industries with ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. Continue reading Vibes Announces the Launch of Its Mobile Experience Platform on Salesforce AppExchange

Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint®. Continue reading Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service

Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact centre with online chat capabilities to Glia’s digital-first DCS platform. Continue reading Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service