Medallia, the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm. Continue reading Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology
Daily Archives: July 12, 2022
Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition
Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter. The digital customer experience (CX) transformation specialist announced completion of the acquisition today in a move that enriches its current intellectual property (IP). Continue reading Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Odigo, a global Contact Centre as a Service (CCaaS) solution provider, pioneer in the customer experience (CX) market. Continue reading Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, released its newest Talkdesk Research™ report, The Future of AI 2022: Progressing AI Maturity in the Contact Center. Continue reading 79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation
Kerv Announces Acquisition of TDS Global Communications Compliance Practice
Kerv, the next-generation, customer-first cloud & digital transformation services provider, has announced the acquisition of the Communications Compliance Practice business of TDS Global Holdings, to significantly enhance its capabilities in FCA regulated compliance services. Continue reading Kerv Announces Acquisition of TDS Global Communications Compliance Practice
Ventrica appoints Joann Passingham as new Chief Financial Officer
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Joann Passingham as its new Chief Financial Officer. Continue reading Ventrica appoints Joann Passingham as new Chief Financial Officer