A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Continue reading Sigma Connected secures Yu Energy contract
Daily Archives: July 7, 2022
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. Continue reading NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
IPI and zsah team up to deliver CX innovation
IPI, the contact centre specialist, announced that it has partnered with cloud, data analytics and digital managed services provider zsah, to deliver cloud-based innovation, customer experience (CX) solutions, and next-level contact centre applications. Continue reading IPI and zsah team up to deliver CX innovation
Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report
Verint®, The Customer Engagement Company™, announced it has received top scores and is a leader in the Ventana Research Agent Management Value Index 2022 report.* Continue reading Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report
Creatio Extends its Marketplace Offerings with 20 New Solutions
Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, has updated its Marketplace offerings with 20 new applications, connectors, and add-ons developed by Creatio partners. Continue reading Creatio Extends its Marketplace Offerings with 20 New Solutions
Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint
Cloud-led digital transformation Managed Services Provider (MSP) Node4, has announced the acquisition of risual, an IT managed services and solutions provider and Microsoft Gold Partner employing 170 staff in the UK. Continue reading Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint