Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

Peoplecare Chooses Boomi and Atturra To Connect Member Data For Personalized Health Fund Experiences

Boomi™, the intelligent connectivity and automation leader, announced that Peoplecare, an Australian health insurance mutual fund, implemented The Boomi AtomSphere™ Platform to deliver improved member experiences and personalized health insurance with connected, accurate, and accessible data. Continue reading Peoplecare Chooses Boomi and Atturra To Connect Member Data For Personalized Health Fund Experiences

Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”