Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
Daily Archives: July 20, 2022
Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Unbabel, the AI-powered language operations platform that helps businesses deliver multilingual customer experiences at scale, announces its new integration with the leading customer service software, Zendesk. Continue reading Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results
The call centre industry is facing a concentration crisis, with background noise and poor sound quality affecting KPIs, damaging customer relationships, and exacerbating stress in the workplace. Continue reading IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results
Cyara Resolves Common Chatbot Failures with New Testing Capabilities
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, unveiled innovative new chatbot testing features with the latest release of Cyara Botium, the industry’s leading one-stop solution for comprehensive, automated chatbot testing and assurance. Continue reading Cyara Resolves Common Chatbot Failures with New Testing Capabilities
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft’s Digital Contact Center Platform. Continue reading TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content