Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
Daily Archives: July 20, 2022
Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Unbabel, the AI-powered language operations platform that helps businesses deliver multilingual customer experiences at scale, announces its new integration with the leading customer service software, Zendesk. Continue reading Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results
The call centre industry is facing a concentration crisis, with background noise and poor sound quality affecting KPIs, damaging customer relationships, and exacerbating stress in the workplace. Continue reading IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results
Cyara Resolves Common Chatbot Failures with New Testing Capabilities
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, unveiled innovative new chatbot testing features with the latest release of Cyara Botium, the industry’s leading one-stop solution for comprehensive, automated chatbot testing and assurance. Continue reading Cyara Resolves Common Chatbot Failures with New Testing Capabilities
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft’s Digital Contact Center Platform. Continue reading TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
Peoplecare Chooses Boomi and Atturra To Connect Member Data For Personalized Health Fund Experiences
Boomi™, the intelligent connectivity and automation leader, announced that Peoplecare, an Australian health insurance mutual fund, implemented The Boomi AtomSphere™ Platform to deliver improved member experiences and personalized health insurance with connected, accurate, and accessible data. Continue reading Peoplecare Chooses Boomi and Atturra To Connect Member Data For Personalized Health Fund Experiences