FourNet and Digital Workforce turbocharge contact centre automation

FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers. Continue reading FourNet and Digital Workforce turbocharge contact centre automation

Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Nextiva’s Next-Generation Workhub Brings Together Team Collaboration and Customer Communication for the First Time

Nextiva unveiled a game-changing business software that is the first of its kind — a communications and productivity workhub. Nextiva’s new software enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement. Continue reading Nextiva’s Next-Generation Workhub Brings Together Team Collaboration and Customer Communication for the First Time

Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres

Balto, the #1 real-time guidance platform for contact centres, has launched the Balto Real-Time Index, a new tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 140MM guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres