Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of its cloud-based CXM On Demand package. Continue reading Merkle launches CXM On Demand
Daily Archives: July 18, 2022
Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Laivly Launches Attended AI Platform to Modernize Call Centres at Scale
Laivly, a market leader in AI and automation for contact centres, today announced the launch of its attended AI platform. Designed to easily and quickly modernize call centres at scale, Laivly turns real-time intelligence into real-time action that drives higher contact centre productivity, increases ROI and delivers better customer experience. Continue reading Laivly Launches Attended AI Platform to Modernize Call Centres at Scale
CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
CSS Corp, a global CX and technology services provider, and Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. Continue reading CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
MessageMedia extends customer reach with acquisition of Smooth Messenger
Leading global messaging provider MessageMedia has acquired Melbourne-based Smooth Messenger, a text messaging application that integrates with Zoho, a leading CRM platform. Continue reading MessageMedia extends customer reach with acquisition of Smooth Messenger
Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue