Ericsson completes acquisition of Vonage

Ericsson has completed its acquisition of Vonage, supporting Ericsson’s strategy to leverage technology leadership to grow its mobile network business and expand into enterprise. The acquisition provides Ericsson with access to powerful building blocks to offer a full suite of communications solutions including, Communications Platform as a Service (CPaaS), UCaaS and CCaaS. Continue reading Ericsson completes acquisition of Vonage

National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS

8×8, a leading integrated cloud communications platform, announced that National Express, the largest scheduled coach operator in the UK, has chosen the 8×8 XCaaS™ integrated cloud communications and contact centre solution to help employees stay engaged, productive, and efficient, regardless of work location, to deliver an enhanced and secure customer experience. Continue reading National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS

LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action

LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. Continue reading LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action

Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow

3CLogic announced the recent selection of its platform by Ramboll, a global engineering, architecture and consultancy company operating in 35 countries. The latest technology partnership will support Ramboll’s ongoing efforts to improve IT services and experience to its more than 16,500 employees distributed across the Nordics, UK, North America, Continental Europe, Middle East, and Asia-Pacific. Continue reading Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow

New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications

Freshworks, a software company empowering the people who power business, released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware – unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. Continue reading New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications