Ericsson has completed its acquisition of Vonage, supporting Ericsson’s strategy to leverage technology leadership to grow its mobile network business and expand into enterprise. The acquisition provides Ericsson with access to powerful building blocks to offer a full suite of communications solutions including, Communications Platform as a Service (CPaaS), UCaaS and CCaaS. Continue reading Ericsson completes acquisition of Vonage
Daily Archives: July 21, 2022
National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
8×8, a leading integrated cloud communications platform, announced that National Express, the largest scheduled coach operator in the UK, has chosen the 8×8 XCaaS™ integrated cloud communications and contact centre solution to help employees stay engaged, productive, and efficient, regardless of work location, to deliver an enhanced and secure customer experience. Continue reading National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action
LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. Continue reading LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action
Contentsquare Closes $600M Growth Investment Round Led by Sixth Street
Contentsquare, the global leader in digital experience analytics, announced that it has closed a $600 million growth investment round, including $400 million in Series F equity and $200 million in debt financing, bringing total funding to $1.4 billion. Continue reading Contentsquare Closes $600M Growth Investment Round Led by Sixth Street
Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
Freshworks, a software company empowering the people who power business, announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. Continue reading Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
TechSee Launches ‘Visual Intelligence Platform
TechSee, the market leader in Computer Vision solutions for customer service, announced the launch of their Visual Intelligence (VI) Platform, a ground-breaking tool to empower teams and customers to customize their computer vision automation applications directly. Continue reading TechSee Launches ‘Visual Intelligence Platform