UK contact centres are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact centre leaders in the US, UK and Australia from Censuswide. Continue reading UK contact centres close to breaking point according to new global survey
Daily Archives: July 13, 2022
UserTesting Enhances Its Machine Learning-Powered Post-Test Analysis and Redesigns Its Platform Experience for Improved Team Collaboration
UserTesting, a leader in video-based human insight, announced advanced Instant Insight features, powered by machine learning, to help companies expedite the analysis of human insights at the test-level and accelerate time to insights. Continue reading UserTesting Enhances Its Machine Learning-Powered Post-Test Analysis and Redesigns Its Platform Experience for Improved Team Collaboration
Pindrop welcomes Kieran King as Chief Customer Officer
Pindrop, a global leader in voice technology, announced the appointment of Kieran King to the role of Chief Customer Officer. King’s 25-plus years of experience in B2B software-as-a-service (SaaS) strategy, sales, and marketing will enable Pindrop to achieve its next growth phase through a renewed focus on customer success. Continue reading Pindrop welcomes Kieran King as Chief Customer Officer
Smart Communications Broadens European Presence by Appointing Sales Director for DACH Region
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the addition of Jochen Razum as the Sales Director for the DACH region. He will lead sales activities and drive revenue growth in the region. Continue reading Smart Communications Broadens European Presence by Appointing Sales Director for DACH Region
Hootsuite breaks free from the sea of sameness with bold vision for social and new brand system
Hootsuite created the social media management space in 2008, and today cast the new way to ‘be social’ with the launch of its rebrand. Continue reading Hootsuite breaks free from the sea of sameness with bold vision for social and new brand system
Sitecore Experience Manager Cloud (XM Cloud) Now Available
Sitecore®, a global leader in end-to-end digital experience software, announced that it has become the first company to completely transition its core CMS solution including personalization and the content authoring experience, to a modern cloud architecture with the release of Sitecore Experience Manager (XM) Cloud. Continue reading Sitecore Experience Manager Cloud (XM Cloud) Now Available