Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today. Continue reading Strong Investment in CX Sees Sabio Group Drive Record Growth
Daily Archives: July 5, 2022
Forsta Launches Digital Diaries Mobile App, Enabling a Seamless Customer Journey and Ethnography Capture Across Desktop, Smartphone and Tablet Devices
Forsta, an industry-leading global provider of market research and customer experience (CX) technology, announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available on iOS and Android devices, the new mobile app is complementary to Forsta’s existing desktop customer journey and ethnography solution. Continue reading Forsta Launches Digital Diaries Mobile App, Enabling a Seamless Customer Journey and Ethnography Capture Across Desktop, Smartphone and Tablet Devices
Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences
Arrow announced a partnership with Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, to provide contact centre solutions that organisations can leverage to unlock the potential of delivering great customer experiences (CX). Continue reading Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences
Anywhere365 Appoints Enrico Karsten As New CEO
Anywhere365®, the leading cloud-based contact centre and dialogue management platform for the Microsoft 365 ecosystem, has appointed Enrico Karsten as CEO. He will succeed the company’s founder, Gijs Geurts, who will take on a new role as Chair of the Board. Continue reading Anywhere365 Appoints Enrico Karsten As New CEO
TTEC Celebrates Grand Opening of Customer Engagement Center in Kansas
TTEC, one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, opened its newest Customer Engagement Center near Kansas City. Continue reading TTEC Celebrates Grand Opening of Customer Engagement Center in Kansas
NICE Wins the Digital Innovation Award for Customer Experience Excellence
NICE announced NICE CXone has won for Customer Experience excellence in the 15th Annual Ventana Research Digital Innovation Awards. The Digital Innovation Awards highlight technology providers that exemplify innovation and strive to create solutions that improve people, processes, information, and technology. Continue reading NICE Wins the Digital Innovation Award for Customer Experience Excellence