8×8, a leading integrated cloud communications platform provider, announced the availability of 8×8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organizations, from marketing operations to customer support, to easily build engaging customer experiences. Continue reading 8×8 CPaaS Delivers No-code Functionality to Enable Enterprises to Easily Build Engaging Customer Experiences
Daily Archives: July 14, 2022
Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?… Continue reading Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions
Wales Air Ambulance Charity partners with Arvato on digital transformation drive
Arvato CRM Solutions has been appointed as Wales Air Ambulance Charity’s new digital transformation partner to help the Charity raise funds more effectively and reduce its environmental impact by transforming and future-proofing its systems. Continue reading Wales Air Ambulance Charity partners with Arvato on digital transformation drive
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a large North American Telecommunications company in an outsourcing bid to South Africa – a win for Cape Town’s burgeoning BPO industry. Continue reading International Provider Chooses South Africa for its Customer Service Outsourcing Needs
EY announces launch of EY Virtual Internal Auditor
Almost every organisation is looking at their risk frameworks, not just to help manage another event like the global pandemic, but to help thrive in a disruptive business environment. In order to mitigate the many risks a business faces, it is essential that they have the right technology at their disposal to make informed, data-driven decisions. Continue reading EY announces launch of EY Virtual Internal Auditor
Oomiji Launches New Features to Engage Customers According to Net Promoter Scores and Feedback
Oomiji, the leading customer engagement platform, announced new features that enable brands to harness individual Net Promoter Scores and the reasons behind them to ensure that customers receive optimal, customized communication based on their provided preferences. Continue reading Oomiji Launches New Features to Engage Customers According to Net Promoter Scores and Feedback