Leading iGaming company ComeOn Group announced entering into a partnership with Ada, a company specialised in automated brand interaction. ComeOn has implemented Ada’s chatbot solution that is powered by AI, to scale up their customer support as well as deliver a personalised, and world-class service to their customer base. Continue reading ComeOn Group joins forces with conversational AI market leader Ada
Daily Archives: July 4, 2022
Mark Moffat appointed Chief Customer Officer at IFS
IFS announces the appointment of Mark Moffat as Chief Customer Officer. In his role, Moffat will ensure that all aspects of IFS’s Customer Experience and Success Services strategy support the growth plans of the company, specifically in relation to customers’ experience with IFS and in realizing value from IFS’s technology in their business with IFS Success Services. Continue reading Mark Moffat appointed Chief Customer Officer at IFS
Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive outbound capabilities of its DCS platform with two new features—ChannelLess SMS and ChannelLess outbound calling. Continue reading Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service
Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection
To enhance customer experience and service quality, Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in artificial intelligence, machine learning, and fraud protection, among others. Continue reading Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection
Forethought Announces Triage Quickstart, Enhancing AI Platform for Instant Case Automation
Forethought, the human-centred AI platform, announced the launch of Triage Quickstart, an extension of Triage that allows customers to automate case tagging with clicks. Continue reading Forethought Announces Triage Quickstart, Enhancing AI Platform for Instant Case Automation
BBVA migrates customer care services to the cloud to improve service
The strategic agreement with Genesys®, a leader in cloud customer experience orchestration, is enabling BBVA to introduce the advantages of cloud computing in its centres in Spain and Latin America. Continue reading BBVA migrates customer care services to the cloud to improve service