A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections.
Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal which in the first month has seen its specialist team speaking directly with over 6,000 decision makers within businesses in a bid to improve their payment schedules.
The results Sigma Connected has delivered has already seen the team increase by 50% in order to handle more accounts.
The contract is being operated by Sigma Connected from its Cape Town call centre in South Africa.
Rob Sawle, Director of Energy Services at Sigma Connected said: “Yu Energy is a unique business as it is a B2B energy supplier which also sells water services.
“We have designed a bespoke customer contact strategy for them and it is already having an effect, with positive conversations with many of their business customers. Our advisers are trained to have those conversations around debt with empathy and understanding, taking into consideration that many SME businesses are struggling following the pandemic and the current cost-of-living crisis.
“To sign this deal is another milestone for us and it allows us to use our extensive experience in B2B collections for the benefit of Yu Energy. We hope that due to its success we will see a long and positive relationship with them. ”
Lee Harrison, Head of Debt and Commercial at Yu Energy added: “With many of our business customers under pressure we want to support them as much as possible and a big part of that is improving their energy and water payment schedules.
“The team at Sigma Connected are playing a key role in providing that support and we are delighted with the large increase in customer contacts they are driving. It’s a relationship which is going from strength-to-strength.”