FourNet and Digital Workforce turbocharge contact centre automation

FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers.

Digital Workforce works with the leading vendors in automation to create an ‘As a Service’ cloud-based model. Since its IPO in December last year, Digital Workforce is concentrating on growth areas in intelligent automation (IA) in UK healthcare, financial services, insurance, and contact centres, in addition to offering strategic ‘best practice’ consultancy in automation.

FourNet is an award-winning provider of communication, cloud, contact centre and managed service solutions, and counts more than 30 central government departments, local authorities, blue light, healthcare and housing organisations among its customers, along with enterprise customers in financial services, insurance and many other sectors.

John Jones, Head of Solution Design at FourNet, said: “With FourNet’s innovative approach to digital transformation and Digital Workforce’s cloud-based model, our new partnership means we can provide customers with an opportunity to supercharge their intelligent automation.

“With our strategic consultancy and best in class Intelligent Automation solutions we can leverage a digital robotic workforce to save significant cost, enhance customer service, streamline processes, and keep your human agents happy.”

Digital Workforce, which operates in eight countries and is headquartered in Finland, specialises in Robotic Process Automation (RPA) and Intelligent Automation (IA) on an industrial scale, and is a leading provider in the space in terms of revenue, service offering, client references and head count. Digital Workforce helps its customers to automate knowledge work tasks and business processes with IA through its Digital Workers.

Digital Workers are in essence automated team members that execute business processes precisely, tirelessly and with fewer mistakes than human workers – with no significant changes to the customer’s existing IT systems. Digital Workers can automate repetitive, non-value adding tasks to free up your most valuable resource, your employees, to focus time on delivering a great customer experience.

Leon Stafford, UK country manager at Digital Workforce, said: “We are incredibly excited to have joined forces with FourNet to bring a new strategic consultancy offering to customers, including those in the public sector where FourNet is already a leading provider of cloud, contact centre and managed service solutions.

“Companies can benefit from deploying IA, but to do that well they need access to services that can scale rapidly. This is exactly what we offer – our unique cloud-based services give our customers the fastest, easiest and most cost-effective route to implement IA in their organisations.”

FourNet, with seven offices across the UK and Ireland, is one of the top performing and fastest growing privately owned technology companies in the UK.

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