To enhance customer experience and service quality, Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in artificial intelligence, machine learning, and fraud protection, among others. Continue reading Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection →

Forethought, the human-centred AI platform, announced the launch of Triage Quickstart, an extension of Triage that allows customers to automate case tagging with clicks. Continue reading Forethought Announces Triage Quickstart, Enhancing AI Platform for Instant Case Automation →

The strategic agreement with Genesys®, a leader in cloud customer experience orchestration, is enabling BBVA to introduce the advantages of cloud computing in its centres in Spain and Latin America. Continue reading BBVA migrates customer care services to the cloud to improve service →

UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that enable companies to better understand their customers’ expectations, behaviors, and perceptions around inflation. Continue reading UserTesting Introduces Test Templates to Help Companies Understand Changing Customer Perceptions Around Inflation →

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced its official entrance into the Canadian market. Continue reading Twilio Makes Its Debut in Canada’s Booming Tech Scene →